This is a great opportunity for a Field Service Engineer, specialising in Continuous Emissions Monitoring Systems and Fixed Gas Detection equipment, to provide preventative maintenance and repair for customers across a number of industries.  You will support customers across the northern part of the East Midlands region.

The Company offers a wide range of manufactured, integrated or straight resale fixed or portable solutions that cater for a number of applications, typically: personal safety (gas, leak and odour detection) and environmental protection (integrated continuous emissions monitoring solutions).  Solutions are provided to a variety of industries, including: oil and gas, energy from waste, power, water utility, petrochemical, commercial/industrial refrigeration and manufacturing.

Key responsibilities of this Field Service Engineer role include: 

• Management of allocated cluster of sites to make sure all elements of the service contract are provided in line with customer/contractual expectations/obligations; 
• Forge quality customer relationships by liaising professionally with customers when on site;
• Assist regional supervisor with accurate recording of stock by ensuring that all parts/consumables used on site visits are recorded using the designated method;
• Seek out new business opportunities – e.g. service and repair work from new and existing customers;
• Proactively review your work schedule to make sure customer expectations are met;
• Proactively request training as and when required;
• Ensure strong communication lines are maintained with external and internal customers;
• Build strong working relationships with the other service engineers to ensure all contracts are delivered;
• Attend regional service meetings.

You could be the ideal candidate for this job opportunity if you have the following skills and experience:

• Degree, HND or equivalent qualification in Electrical or Mechanical Engineering would be beneficial but not essential;
• Experience working with Continuous Emissions Monitoring Systems (CEMS) and/or Fixed Gas Detection equipment would be preferred;
• Alternatively experience with test and measurement/control instrumentation within an industrial environment;
• Confident working at heights;
• Extremely well organised and structured;
• Excellent communicator on all levels (varying mediums);
• Self-motivated;
• Good team player;
• Good eye for detail;
• Full UK driving licence;
• Territory: north East Midlands – from Leicester in the South and across to the Wash, and up the M1 corridor to Sheffield in the north and across the M180/A180; ;
• Ideal home location: within easy access of the main Midlands motorway network, ideally the M5.

The package for this Field Service Engineer role is made up of a competitive salary, plus on-call allowance, company van and benefits.

We have an opportunity to join the dynamic sales team of a global refrigeration controls specialist, trusted by leading retailers, and blue-chip companies, to deliver sustainable control and remote monitoring solutions.  

Reporting the Head of Sales UK & EMEA, the Account Manager is responsible for managing a portfolio of key accounts and for delivering client-focused refrigeration controls solutions, across the UK, based on customer needs. You will maintain a strong sales pipeline through effective relationship building, account management and new business lead generation.

The primary focus of this Account Manager role is Contractors, OEMs and Retail customers within the Refrigeration/Retail sector but you will be expected to cover all products, applications and sales channels.

KEY RESPONSIBILITIES

• Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients;
• Responsible for the development and achievement of sales. through the direct and indirect sales channels;
• Focus on growing and developing existing clients, together with generating new business;
• Act as the key interface between the customer and all relevant divisions;
• Deal with the different entities and departments of major retail chains;
• Identify and assess a client’s critical needs;
• Identify short and long term growth opportunities;
• Present business proposals to existing and prospective clients;
• Attend meetings with clients;
• Forecast and track key account metrics;
• Keep up to date with market trend and competitor activity;
• Be a point of contact to priority customers and resolve any issues that they have;
• Collect and communicate customer requirements to all necessary departments;
• Conduct regular Business Reviews with customers and internal staff;
• Respond to client communications or queries;
• Network with business partners and customers;
• Ensure that data is accurately entered and managed within the Company’s CRM;
• Resolve any outstanding financial disputes with clients and customers and to achieve always the best outcome for the organisation;
• Actively promote applicable Company products and services with target customer base, gaining orders, specification and standardisation;
• Define technical requirements with the customer and produce cost effective and deliverable solutions;
• Establish and implement dynamic sales plan in accordance with:
  • Personal Sales plan (PSP);
  • Company policy, objectives and strategy;
  • In consultation with line manager, constantly review customer base so that the correct balance of target and reactive accounts is maintained;

• Work with internal colleagues in all Entity Sales, Marketing, Technical teams to ensure effective cross-entity, regional and national team co-operation;
• Ensure that customer issues are owned and resolved by the most appropriate owners within the business units;
• Provide all relevant accurate information and reporting in a timely manner as required by line manager and feedback to marketing;
• Manage and maintain customer and partner records using the appropriate Company tools(CRM);
• Actively monitor and report on the activity of competitors;
• Personal awareness of development needs in-line with knowledge and skills required for the role.

THE EMPLOYER

As a global energy and building controls specialist, the Company is trusted by the world’s leading retailers, and blue-chip companies, to deliver sustainable control and remote monitoring solutions. It works with customers to reduce energy costs and achieve sustainability objectives. The design and manufacture of HVACR (heating, ventilation, air conditioning, and refrigeration) control and monitoring solutions is provided for clients across multiple industries including retail, commercial, industrial, public sector and hospitality.

THE CANDIDATE

• Proven salesperson with historic success in selling a technical product, preferably within the refrigeration/controls sector;
• Experience dealing with contractors, end users, specifiers and system integrators;
• Must have experience managing sales in large value National multi-site accounts;
• Ability to meet deadlines and manage own workload;
• Efficient time management skills are essential;
• Ability to work using their own initiative;
• Ability to spot opportunities and proactively develop accounts;
• Territory: this is a national role covering the whole of the UK and candidates can be based anywhere, however, it is essential that you live within easy access of a main motorway network;
• Full UK driving licence.

PACKAGE

• Salary circa £50k - £55k (depending on experience);
• Annual Bonus Incentive £5,250 OTC (with the potential of an additional 50% of bonus if target is exceeded);
• Electric company car (in addition to environmental benefits, employees will be liable for much lower personal tax)
• Attractive benefits including private healthcare.

This is an exciting job opportunity for candidates with a background in chemistry, physics or materials science to join one of the world's leading manufacturers of analytical laboratory and process measurement instruments.  As Inside Sales Engineer, you will be responsible for supporting the Company’s Measurement product range, which includes density, dissolved gas, optical, viscometry and petroleum testing instruments.

Based at the company’s UK headquarters and reporting to the Sales Manager the role provides the primary interface for incoming customer enquiries and supports lead and opportunity development across the portfolio. The successful candidate will join a motivated, international team.  

KEY RESPONSIBILITIES

• Provide first-line technical and sales support for incoming enquiries for the Measurement product portfolio;
• Generate, nurture and qualify leads and opportunities for the responsible products to enhance sales pipeline development through proactive telemarketing;
• Take responsibility for the direct sales of entry level instruments;
• Directly support the field-based Measurement Sales team across UK and Ireland.

 You could be the ideal candidate for this role if you have the following skills and experience:

• A degree (or equivalent) in chemistry, physics, material science or related discipline;
• Previous experience in an inside sales or telemarketing environment would be highly beneficial;
• Strong communication and interpersonal skills through all media;
• Self-motivated, enthusiastic, can do attitude, able to work under own initiative;
• Good computer literacy – competent in use of MS Office and CRM software;
• Availability to travel within the UK as required and occasionally overseas for training and business meetings;
• Valid full UK driving licence;
• Located in the South East within easy access to the Hertfordshire office.

PACKAGE

• £24,000 to £26,000 salary;
• £4k OTC bonus;
• A competitive package of benefits.

This is a great opportunity for a candidate with skills in the repair and maintenance of analytical laboratory instrumentation. You will join one of the market-leaders in the supply of lab instrument service, support and validation.

As a Field Service Engineer, you will be responsible for providing service delivery and technical support to customers on primarily analytical laboratory instrumentation. Services such as repair, maintenance, calibration and validation of will all be part of your daily duties.  The equipment supported will include Dissolution and Physical Testing instruments. 

You will support customers across South East England as far east as Reading and as far north as Oxford.  The customer base comprises medical and pharmaceutical companies. 

This is an opportunity to become part of a small but dynamic team in a growing company.

KEY RESPONSIBILITIES

Reporting to the Team Lead:

• Provide service delivery support for all customers on analytical laboratory instrumentation;
• Manage and coordinate your daily functions in a timely and efficient manner;
• Perform Routine/Non Routine PM/OQ/PQ;
• Perform Equipment Troubleshooting & Breakdown repairs;
• Support other engineers when required;
• Provide technical support to customer queries;
• Provide a conduit for customers and the teach support team;
• Evaluate in-coming fault reports and initiate appropriate measures, e.g. support customers by remote troubleshooting, or, if necessary, request support from product specialists;
• Ensure prompt handling of customer complaints;
• Inform Head of Services in case of major deviations and for cases that can’t be handled with current resources;
• Promote and maintain a high Quality of Service;
• Promote the brand and service capabilities of the Company to all existing and new customers;
• Identify and implement service delivery improvements in conjunction with Team Leads.

You could be the ideal candidate for this Field Service Engineer opportunity if you have the following skills and experience:

• Proven track record of working in a GMP/cGxP environment;
• Experience as a field or site service engineer providing IQ/OQ service/support of dissolution and physical testing equipment;
• Alternatively, experience working in a Pharmaceutical Analytical Laboratory with dissolution and physical testing equipment and looking for a change in career direction;
• Troubleshooting ability;
• On average, willing to travel around the territory 4 days per week, with 1 day working at home planning service calls for following week and completing administration tasks;
• Customer focused with excellent communication skills;
• Flexible, self-motivated, extremely productive and organised;
• Full driving licence;
• Territory: South East England including the area just North East of the M25 (i.e. Stevenage/St Albans);
• Home location: ideally within easy access of the M25;
• Ability to make occasional trips to customers in Europe (but not possible currently due to COVID restrictions).

The package for this role comprises: 

• Competitive salary (depending on experience);
• Generous tax-free, daily on-the-road allowance;
• Overtime accrued when working outside of normal daily hours;
• Company car;
• Company pension.