A world leader in laboratory instrumentation and services is seeking an Application Engineer to support their Characterisation Business Unit.

Based at the Company’s UK offices and reporting to the Sales Manager, the role will support the sales team and provide a primary interface for existing and prospective customers throughout the UK.

The successful candidate will join a motivated, international team.

KEY RESPONSIBILITIES 

• Provide first line technical support for incoming enquiries on the Characterisation product portfolio;
• Qualify and nurture incoming leads and opportunities for the responsible products to enhance sales pipeline development;
• Support customer demonstrations and application development as required;
• Participate at conferences and exhibitions;
• Management of the characterisation demonstration laboratory;
• Support the development of marketing communications with customers.

THE EMPLOYER

The Company is a world-wide leader in the development, production and distribution of highly accurate laboratory instruments and process measuring systems, including custom-built automation and robotic solutions.

THE CANDIDATE

• Suitable candidates should hold a minimum of a degree (or equivalent qualification) in a physical science or engineering related discipline;
• A prior knowledge of the characterisation product technology would be highly desirable;
• Ability to effectively communicate with laboratory managers, professors, PhD level scientists and technicians;
• Excellent problem-solving skills;
• Availability to travel throughout the UK and occasionally overseas for training and business meetings;
• Located within commutable distance of the offices in Hertfordshire;
• Full UK driving licence.

PACKAGE 

• £30,000 - £32,000 salary (depending on experience), plus £4,000 bonus;
• A competitive package of benefits.

This Application Specialist role focuses primarily on the Company’s XRF product range and growing business within that area.  Over time, the role may also incorporate other, similar products.

The XRF Application Specialist is responsible for providing customer support mainly from an application and training perspective as well as providing application support to the Product Managers as part of the commercial sales process (running of customer samples and supporting product demonstrations).  When required it will also involve service work in the support of the Company’s XRF field service engineers.  

KEY RESPONSIBILITIES 

• Become competent on the complete XRF product range offered by the Company;
• Train the users and resolve all application related issues;
• Run customer samples and write up application reports for pre-sale customer validation;
• Respond to customer issues when required and support towards the resolution of the same, using all relevant support structures;
• Learn other techniques in which the Company is active in.

THE EMPLOYER

The Company is a highly regarded and long-established distributor of laboratory equipment throughout the UK and Ireland.  

THE CANDIDATE 

• Must have significant experience and in-depth knowledge of XRF and the desire to learn and develop an interest in other equipment supplied by the Company;
• Minimum BSc level (chemistry, analytical sciences or similar), postgraduate would be preferred.  Candidates with lower academic education levels but with suitable experience (>10 years) in XRF will also be considered;
• Direct XRF experience. Experience in operating other spectroscopic technologies may also be acceptable;
• Flexibility – you will be joining a small team and everyone needs to be prepared to adapt to new circumstances;
• Readiness to deal with new challenges as the company circumstances changes;
• Excellent oral and written presentation skills with strong knowledge of Microsoft Word and Excel applications;
• Willingness to travel and stay overnight in order to visit customers throughout the UK and Ireland;
• Occasional international travel to attend product training at manufacturer locations (mainly USA and Europe);
• Full UK driving license;
• Job location: primarily within the Company’s laboratories in Cheshire, therefore home location must be within commutable distance.

PACKAGE 

• £30,000 to £40,000 salary (based on experience);
• Generous bonus and benefits scheme;
• Car allowance scheme.

A highly regarded and long-established distributor of laboratory equipment throughout the UK and Ireland is seeking a Product Manager to join their expanding sales team.

The Product Manager is responsible for maintaining and developing a specific range of products into the laboratory instruments business sector in the North of the UK.  

The products in the portfolio include (in order of importance) but are not limited to: products for petrochemical testing, rheometers and viscometers and automated environmental analysers.

The product responsibilities will be shared with the Southern Product Manager, with whom the successful candidate would be expected to work with on a regular basis.

KEY RESPONSIBILITIES 

• Developing and maintaining profitable sales within the allocated territory;
• Developing new opportunities through visits to current and potential customers;
• Demonstrating equipment at customer locations and online;
• Installing equipment and training users on new equipment;
• After-sales technical customer support including advice on operation of equipment and provision of quotes for spare and consumables;
• Using ACT CRM database to track customer information and sales opportunities;
• Keeping abreast of competitors products;
• Promoting all of the Company’s products while on customer visits, gathering market information and relaying back to the appropriate product manager;
• Promoting all of the Company’s interests at UK and Ireland exhibitions where the Company’s instruments are of specific interest to the event attendees.

The role will be a constantly evolving one, and additional responsibilities may be added as the Company product portfolio changes and the successful candidate develops.

THE CANDIDATE 

• Science degree (BSc or equivalent qualification) or related discipline;
• Either sales or hands on practical experience in at least one of the following areas: rheology, environmental testing and fuels and lubricants testing;
• Specific Technical knowledge of Petroleum Analysis methods would be an advantage;
• Further knowledge with the testing standards and protocols required in those markets (such as ASTM, ISO and IP) would be a bonus;
• Field sales experience of chemistry-related lab equipment is not essential but would be an advantage;
• Previous experience using some of the listed techniques in a laboratory environment;
• Dynamic, outgoing and well-organised individual;
• Able to work as a team player as well as take control and make decisions when necessary; 

• Flexible individual with a desire to get ‘stuck in’ at all levels is an absolute must;
• Having the confidence to deal with senior managers;
• Fully computer literate with Microsoft Office;
• Flexibility to stay overnight occasionally;
• Occasional international travel to attend supplier training and sales meetings;
• Full UK driving license;
• Ideal home location: within easy reach of the M62 belt.

PACKAGE 

• £35,000 to £45,000 salary (based on experience);
• Generous bonus and benefits scheme;

• Company car or car allowance scheme.

The Software Engineer will join a growing team of talented, passionate professionals at a cutting-edge technology Company.  Working as part of a small team, the Software Engineer is responsible for delivering rock-solid software, incredible user experiences and innovative data-analysis and calibration software tools.

The role will report to the Head of Software Development.  Your key contacts within the Company will be the Chief Engineer, Chief Scientist, General Manager, Customer Service Manager and the Production Engineering team.

KEY RESPONSIBILITIES

1. Develop New Software Packages and Supporting Documentation:

• Develop requirements, design and implement new software packages. Produce design documentation, manuals and processes to support as appropriate;
• Follow industry best practice for all software development and follow the Company’s software development process;
• Provide timely feedback in the event that suggested implementation timescales cannot be met;
• Use issue tracking, version management and continuous integration systems;
• Participate in peer reviewing of other software engineers code.

2. Existing Software Packages:

As above and additionally –

• Investigate software and system issues as reported by other areas of the business, customers, resellers etc.;
• Identify bugs, record on feature tracking software and propose fixes;
• Record feature requests from other areas of the business and when appropriate, identify and implement changes.

3. Customer Support:

• Assist customers and resellers in using the Company’s software;
• Provide diagnostic support for systems and software in field via remote support and where necessary, in-field visits.

4. Train, Coach and Develop Other Business Areas:

• Provide training in software art to other areas of the business;
• Provide training in the Company’s software packages to other areas of the business.

5. Improve Software Processes:

• Contribute to the Company’s software process description to further refine and optimise.

6. Widen Technical Competence and Domain Knowledge:

• Strive to contribute to all Company software packages;
• Consult with other areas of the business to widen understanding so that software packages written for the Company and its customers are as useful as possible.

The post-holder will be required to undertake such duties as may reasonably be expected.  Duties of the post could vary from time to time as a result of new legislation, changes in technology or policy.  In this event, appropriate training will be provided.

THE EMPLOYER

The Company designs and manufactures industry-leading environmental measurement systems and provides supporting services for energy projects and applications.

THE CANDIDATE

The following skills, knowledge and experience are essential for the role: 

• Relevant technical qualification in Engineering, Electronics or IT Business to minimum of ONC/HNC or equivalent qualification, degree preferred;
• Development in the C++ language;
• Development in the python language (include web frameworks such as Flask or Django);
• GUI application design;
• Ability to learn new technology fundamentals quickly, show flexibility, and work on several projects and priorities in parallel;
• Version control systems;
• Issue management (ticketing) systems;
• Software testing methodologies;
• Demonstrable experience in developing in languages and domains mentioned above;
• Proven problem solving, technical, written and verbal communication skills;
• Proven analytical skills;
• Proven inter-personnel skills;
• Proven team player who can effectively interact with others to accomplish tasks within tight timescales and changing environments;
• Full UK driving licence and own transport.

The following skills and experience are desirable but not essential:

• Development using .net;
• Development in the Python language;
• Understanding of comms systems (GSM, satellite, ethern-based etc);
• Continuous integration systems;
• Demonstratable experience in writing .net and Python applications.

PACKAGE

• Competitive salary (depending on experience);
• Impressive benefits package.