A worldwide leading manufacturer of life science products is looking for a Product Technical Support & Customer Service Support Associate to join their team.

You will be responsible for providing external and internal technical support on behalf of a Company that produces high-quality nucleic acid purification products.

The Support Associate will also perform a variety of customer service and administrative duties, along with the writing and reviewing of technical documents.

Reporting to the European Managing Director the Product Technical Support & Customer Service Support Associate will:

• Assist customers with technical support regarding applications and troubleshooting and answering enquiries via phone, email and online chat;
• Assist in troubleshooting experiments within the laboratory on customer issues;
• Accurately convey information based upon customer complaints to management team;
• Develop and provide technical training and materials for distributors, sales personnel and customers;
• Develop a knowledge base through accurate documentation and reporting of issues and complaints;
• Assist sales team by providing a high level of technical proficiency in pre-sales and post-sales support;
• Assist marketing department with technical writing for new product releases and marketing material;
• Create and present technical marketing material to customers, distributors and third parties;
• Travel to European tradeshows to attend exhibition booths;
• Locate and review scientific literature from professional sources (peer reviewed literature), the internet and popular press;
• Provide accurate written synopses of scientific material that is science-based, but also can be understood by the general public without a scientific background;
• Build, maintain and constantly update an archive of literature and bibliography of source material;
• Answer telephones and assist customers by answering enquiries or directing to appropriate department;
• Assist customers with placement of orders;
• Support Sales Team by accurate and timely entry of sample requests;
• Ensure information is easily and effectively distributed in a timely manner;
• Follow established company SOP and ISO 9001 guidelines.

The Company is a worldwide leading manufacturer of nucleic acid purification kits for clinical, biotechnology and agricultural research. It offers high-quality products in DNA and RNA extraction, the first step for many downstream analyses.

The ideal candidate for this position of Product Technical Support & Customer Service Support Associate will have the following skills and experience:

• Degree (or equivalent qualification) in any Life Science subject area. An MS or PhD is preferred;
• Must have a firm understanding of and experience within the life science research marketplace;
• Be a proactive individual, as well as having solid communication, organisational and time-management skills; 
• Must demonstrate excellent organisational skill and ability to manage large amounts of technical data and documentation;
• Ability to design experiments, run tests, analyse and interpret data, and troubleshoot;
• Experience or knowledge of workflows with DNA & RNA extraction, PCR, qPCR, microarrays and NGS;
• Proficiency with standard computer software, as well as common molecular biology computational tools;
• Travel requirements: a couple of trips per year to the USA for team meetings and to European exhibitions;
• Location: this role will be home-based in the first instance and will then be located within the Company’s London office.

PACKAGE

• Circa £35,000 (depending on experience), plus 20-25% bonus OTC.

PLEASE NOTE: the Employer is currently unable to interview for this role due to the current COVID-19 pandemic, but, in the meantime, we welcome applications and will recommence the selection process as soon as our client is ready.

This is an exciting job opportunity to join one of the world's leading manufacturers of analytical laboratory and process measurement instruments.  As the Sales Engineer, you will be responsible for promoting the Company’s portfolio of Particle Measurement instrumentation across South East England.

The product range includes Density Meters, CO₂ and Oxygen Meters, Viscometers, Polarimeters, Refractometers, Raman Spectrometers and Rotational Viscometers.

The Sales Engineer will support current customers and develop new business throughout the territory.  The candidate should be able to conduct equipment demonstrations and to explain the measurement techniques to a broad audience. Travel throughout the territory and occasionally overseas will be required.  The successful candidate will join a motivated, international team.

KEY RESPONSIBILITIES

• Management of existing customers and generation of new accounts through prospecting, lead generation and follow up;
• Management of sales projects from lead to negotiation and closing of orders;
• Effective territory management and CRM utilisation;
• Support customers for application and equipment evaluations;
• Participation at conferences and exhibitions;
• Support the development of marketing communications for your customers and territory;
• Visit customer sites on a regular basis to give sales presentations, perform instrument demonstrations and train customers on the correct use of their equipment;
• Work with other product groups within the Company to promote a complete solutions-offering.

THE EMPLOYER

The Company is a world-wide leader in the development, production and distribution of highly accurate laboratory instruments and process measuring systems, including custom-built automation and robotic solutions.

THE CANDIDATE

• Suitable candidates should hold a degree/ HND (or equivalent) background in chemistry, physics or related discipline;
• Experience of successfully selling analytical instruments into a wide range of industries, including pharmaceutical, beverage, food, petro/chemical, cosmetics and academia would be highly beneficial;
• Ability to effectively communicate with laboratory managers, PhD level scientists and technicians;
• Strong communication and negotiation skills;
• Strong character;
• Self-starter with hunter mentality;
• Availability to travel throughout the defined territory and occasional European visits for training and business meetings;
• Located on territory and within easy access to the main road network;
• Full UK driving licence.

PACKAGE

• Circa £35,000 salary, plus £14,600 OTC (uncapped);
• A competitive package of benefits;
• Company car.

PLEASE NOTE: the Employer is currently unable to interview for this role due to the current COVID-19 pandemic, but, in the meantime, we welcome applications and will recommence the selection process as soon as our client is ready.

This is an exciting job opportunity to join one of the world's leading manufacturers of analytical laboratory and process measurement instruments.  As an Inside Sales Service Specialist, you will be responsible for the service contract business for the Company’s full instrument portfolio.

Based at the company’s UK headquarters and reporting to the Marketing Manager, the Inside Sales Service Specialist will develop sales of preventative maintenance contracts for installed instruments throughout the UK and Ireland. The successful candidate will join a motivated, international team.

KEY RESPONSIBILITIES

• Achieve agreed targets for the service contract business;
• Manage the renewals for existing customer contracts;
• Generate, nurture and convert opportunities for new contact business with the Company’s installed base, both inside and outside of warranty;
• Provide first line support for incoming enquiries on service contracts;
• Provide regular communication with customers and prospects by phone, email and, where necessary, on site visits;
• Support the development of marketing campaigns to existing customers and prospects.

THE EMPLOYER

The Company is a world-wide leader in the development, production and distribution of highly-accurate laboratory instruments and process measuring systems, including custom-built automation and robotic solutions.

THE CANDIDATE

• Preferably an HNC (or equivalent qualification) or above;
• Proven experience in an inside sales or telemarketing environment;
• Strong administration experience;
• Strong communication and interpersonal skills through all media;
• Can-do attitude, self-motivation, team spirit, organisational skills, resilience, capacity to work hard under pressure, personality and determination to be successful in a commercial B2B scientific environment;
• Aspiration to progress and build a successful career in a growing organisation;
• Good computer literacy. Competent in use of MS Office and CRM software;
• Availability to travel within the UK as required and occasionally overseas for training;
• Valid full UK driving licence;
• Located in the South East within easy access to the Hertfordshire office.

PACKAGE

• Up to £26,000 salary (depending on experience);
• £4k OTC bonus;
• A competitive package of benefits.

PLEASE NOTE: the Employer is currently unable to interview for this role due to the current COVID-19 pandemic, but, in the meantime, we welcome applications and will recommence the selection process as soon as our client is ready.

This is an exciting job opportunity to join one of the world's leading manufacturers of analytical laboratory and process measurement instruments.  As the Sales Engineer, you will be responsible for promoting the Company’s portfolio of Particle Measurement instrumentation across the East Midlands, Yorkshire and the North East.

The product range includes Density Meters, CO₂ and Oxygen Meters, Viscometers, Polarimeters, Refractometers, Raman Spectrometers and Rotational Viscometers.

The Sales Engineer will support current customers and develop new business throughout the territory.  The candidate should be able to conduct equipment demonstrations and to explain the measurement techniques to a broad audience. Travel throughout the territory and occasionally overseas will be required.  The successful candidate will join a motivated, international team.

KEY RESPONSIBILITIES

• Management of existing customers and generation of new accounts through prospecting, lead generation and follow up;
• Management of sales projects from lead to negotiation and closing of orders;
• Effective territory management and CRM utilisation;
• Support customers for application and equipment evaluations;
• Participation at conferences and exhibitions;
• Support the development of marketing communications for your customers and territory;
• Visit customer sites on a regular basis to give sales presentations, perform instrument demonstrations and train customers on the correct use of their equipment;
• Work with other product groups within the Company to promote a complete solutions-offering.

THE EMPLOYER

The Company is a world-wide leader in the development, production and distribution of highly accurate laboratory instruments and process measuring systems, including custom-built automation and robotic solutions.

THE CANDIDATE

• Suitable candidates should hold a degree/ HND (or equivalent) background in chemistry, physics or related discipline;
• Experience of successfully selling analytical instruments into a wide range of industries, including pharmaceutical, beverage, food, petro/chemical, cosmetics and academia would be highly beneficial;
• Ability to effectively communicate with laboratory managers, PhD level scientists and technicians;
• Strong communication and negotiation skills;
• Strong character;
• Self-starter with hunter mentality;
• Availability to travel throughout the defined territory and occasional European visits for training and business meetings;
• Territory: DE, DH, DL, DN, HG, HU, LE, LN, NE, NG, NR, PE, SR, TS, YO;
• Located on territory and, ideally, within easy access to the main M1/A1 road network;
• Full UK driving licence.

PACKAGE

• Circa £35,000 salary, plus £14,600 OTC (uncapped);
• A competitive package of benefits;
• Company car.

PLEASE NOTE: the Employer is currently unable to interview for this role due to the current COVID-19 pandemic, but, in the meantime, we welcome applications and will recommence the selection process as soon as our client is ready.

This is an exciting job opportunity to join one of the world's leading manufacturers of analytical laboratory and process measurement instruments.  As the Sales Engineer, you will be responsible for promoting the Company’s portfolio of particle characterisation and Rheology instrumentation.  The product range includes Rheology instruments and particle analysers.

The Sales Engineer will be responsible for the support of current customers and new business development across the East Midlands and East Anglia.  The successful candidate will join a motivated, international team.

KEY RESPONSIBILITIES 

• Management of existing customers and generation of new accounts through prospecting, lead generation and follow up;
• Effective territory management with direct responsibility for sales projects and negotiations;
• Support the development of customer applications;
• Participation at conferences and exhibitions;
• Support the development of marketing communications with customers;
• Visit customer sites on a regular basis to give sales presentations, perform instrument demonstrations and train customers on the correct use of their equipment;

THE EMPLOYER

The Company is a world-wide leader in the development, production and distribution of highly accurate laboratory instruments and process measuring systems, including custom-built automation and robotic solutions.

THE CANDIDATE 

• Suitable candidates should hold a degree (or equivalent) in chemistry, physics, life science or a related discipline;
• Experience of successfully selling analytical instruments;
• Materials characterisation sales experience would be a distinct advantage but full training will be provided;
• Ability to effectively communicate with laboratory managers, professors, PhD level scientists and technicians;
• Strong communication and negotiation skills;
• Availability to travel throughout the UK and occasionally overseas for training and business meetings;
• Located in East Anglia or East Midlands and within easy access to the main road network, preferably the M1;
• Full UK driving licence.

PACKAGE 

• Circa £35,000 salary, plus £13,500 OTC (uncapped);
• A competitive package of benefits;
• Company car.

PLEASE NOTE: the Employer is currently unable to interview for this role due to the current COVID-19 pandemic, but, in the meantime, we welcome applications and will recommence the selection process as soon as our client is ready.

The Mechanical Design Manager is responsible for co-ordinating and leading the mechanical design resource within this successful and growing manufacturer of high-technology instruments. 

As the Mechanical Design Manager, you will take full design responsibility and ownership of specified key projects, ensuring that the mechanical engineering design is delivered safely, efficiently and effectively to quality and specification.

Working within a matrix structure and alongside Project Management, the Mechanical Design Manager will empower the mechanical design teams to deliver on team, to budget and specification.

In addition, as the Mechanical Design Manager, you will mentor, coach and develop identified key staff members to enable more efficient working practices, increase the technical skill levels whilst embed and improve process disciplines.

This role requires an individual that possesses a broad depth of best practice technical experience from a volume-based business with a technically challenging product.  You will also need to be cognisant of the need to understand market requirements and commercial implications of product development.

As Mechanical Design Manager, you will provide creative technical flair and constructively challenge current mechanical design architectures whilst offering and justifying alternative approaches and technologies.

THE CANDIDATE 

• Degree or equivalent in a Mechanical Engineering plus active certification in an engineering professional organisation;
• Experienced in using Solidworks 3D CAD and managing teams using it; 

• Extensive experience in mechanical engineering design with a volume-based product;
• Solid knowledge of packaging sensitive electronics / optical devices and EMI implications;
• Ability to draft, review, and evaluate engineering specifications and drawings;
• Experience of DFM, design for manufacture and test;
• Experience of product validation and testing procedures;
• Proven experience of providing creative technical flair to mechanical / product design;
• Appreciation of system engineering principles;
• Ability to quickly grasp new technology concepts and to see their application in improving products that are being developed;
• Demonstrated ability for team and department management in a multi-discipline matrix scenario;
• Proven ability to present company’s products and strategies at high-level customer reviews as required;
• Location: Gloucestershire/Herefordshire/Worcestershire;

• Due to the office location, candidates will require a full UK driving licence and own transport;

PACKAGE 

• Competitive salary (depending on skills and experience);
• Generous benefits package;
• 35 hours per week.

PLEASE NOTE: the Employer is currently unable to interview for this role due to the current COVID-19 pandemic, but, in the meantime, we welcome applications and will recommence the selection process as soon as our client is ready.

This is an exciting job opportunity for candidates with a background in chemistry, physics or materials science to join one of the world's leading manufacturers of analytical laboratory and process measurement instruments.  As Inside Sales Engineer, you will be responsible for supporting the Company’s Measurement product range, which includes density, dissolved gas, optical, viscometry and petroleum testing instruments.

Based at the company’s UK headquarters and reporting to the Marketing Manager the role provides the primary interface for incoming customer enquiries and supports lead and opportunity development across the portfolio. The successful candidate will join a motivated, international team.  

KEY RESPONSIBILITIES

• Provide first-line technical and sales support for incoming enquiries for the Measurement product portfolio;
• Generate, nurture and qualify leads and opportunities for the responsible products to enhance sales pipeline development;
• Take responsibility and nurture the direct-sales of hand-held and entry level instruments;
• Directly support the field-based Measurement Sales team across UK and Ireland;
• Support office-based customer demonstrations and application development as required.

 You could be the ideal candidate for this role if you have the following skills and experience:

• A degree (or equivalent) in chemistry, physics, material science or related discipline;
• Previous experience in an inside sales or telemarketing environment would be highly beneficial;
• Strong communication and interpersonal skills through all media;
• Self-motivated, enthusiastic, can do attitude, able to work under own initiative;
• Good computer literacy – competent in use of MS Office and CRM software;
• Availability to travel within the UK as required and occasionally overseas for training and business meetings;
• Valid full UK driving licence;
• Located in the South East within easy access to the Hertfordshire office.

PACKAGE

• £24,000 to £26,000 salary;
• £4k OTC bonus;
• A competitive package of benefits.